Frequently Asked Questions

You can schedule a grooming appointment via phone or directly online. Our self-guided online scheduling is faster and more convenient. However, if you are new to mobile grooming and would like more insights into the process, we recommend giving us a call at 813-797-6350.

Our office and grooming staff are available from 8:30AM to 6:00PM from Monday through Friday. For your convenience, we offer a self-guided online scheduling system that is faster and more convenient than calling. You can easily book your grooming appointments online at any time. If you have any questions or need assistance, feel free to contact us during office hours.

A grooming appointment typically takes between 1 to 2 hours, depending on your pet’s coat type, size, behavior, and coat condition. Our groomers are dedicated to providing the highest quality service and are evaluated internally based on quality scores and customer feedback. This ensures that your pet receives the best care and attention during their grooming session.

The frequency of grooming for your dog or cat depends on several factors, including coat type, age, activity levels, and any specific skin conditions. Generally, we recommend grooming every 4 to 8 weeks. During your first visit, our grooming professional will assess your pet’s needs and work with you to create a custom care schedule that ensures your pet stays healthy and comfortable.

If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance. You can reach us by phone at 813-797-6350 or email at info@wellspringmpc.com. We understand that sometimes plans change unexpectedly, so if you need to make changes within 24 hours of your appointment, please let us know as soon as possible. Please note that cancellations or rescheduling within 24 hours may incur a $50 fee.

We understand that sometimes delays are unavoidable. If you anticipate being late for your appointment or pick-up, please inform us as soon as possible. We offer a 15-minute grace period for late arrivals. If you arrive after this period, a late fee may be applied, and we may need to reschedule your appointment.

Yes, we do groom cats! Cat grooming is a unique skill that requires special training and expertise. We ensure that all our new groomers are thoroughly trained in cat grooming techniques to provide the best care in a stress-free environment.

We are currently serving most areas in the Greater Tampa Bay Area. If you live outside of our current service area, please call us at 813-797-6350 or email us at info@wellspringmpc.com so that we can inform you as soon as we start serving your market.

Our all-in-one grooming package offers your pet stress-free and preventative care, saving you time and reducing costly vet visits. With this comprehensive package, you don’t have to choose from a long list of add-ons—our commitment is to always do what’s best for your pet. In addition to all the premium grooming services, our package includes a wellness check at each visit. This involves weighing your pet and thoroughly inspecting its physical condition to ensure it is healthy and happy. For more details on the contents of the all-in-one package, please visit our grooming services page.

Yes, we use premium hypoallergenic shampoos and conditioners. If your pet has specific allergies or sensitivities, please let us know in advance so we can tailor our products to their needs.

Our professional groomers can accommodate dogs weighing up to 100 lbs. This weight limit is in place to protect both our groomers and your pet from injuries. If your dog exceeds this weight limit, please contact us to discuss alternative options.

For the well-being of your pet and to ensure the highest quality of service, we do not allow anyone other than our trained groomers inside the mobile grooming vehicle during the appointment. We’d love to give you a tour of our vehicle before or after the visit.

No. Our vehicles have been professionally converted for complete self-sufficiency. This means our expert groomers have everything they need to provide top-quality grooming services right inside the vehicle, parked conveniently in front of your home

Our prices are straightforward and transparent. The cost for our all-in-one grooming package ranges from $100 to $235, depending on your pet’s coat length and weight class. These prices include all critical add-ons, as we always do what’s best for your pet without you having to select add-ons and pay a premium.

To show your appreciation and recognize our team’s work, please consider leaving us a review on Google or sharing your experience with friends.

For more detailed information, please visit our pricing page.

We accept credit card and mobile wallet payments. Using credit cards or mobile wallets ensures a secure and convenient transaction process for all our customers. Credit card and mobile wallet payments are quick, eliminating the need to carry cash, and provide an added layer of security for both you and our team.